ITSM advisory, implementation and support
Whether you are choosing a platform, rebuilding one that has grown messy, or need someone reliable to keep it running, we can help at any stage.
Platform advisory and configuration
For organisations that already have an ITSM platform but aren’t getting full value from it.
A good fit if
Your team works around the tool instead of with it, reporting is unreliable, or you have inherited a setup nobody fully understands.
What’s included
- A health check of your current configuration, workflows and automations
- A review of categories, priorities, SLAs and assignment rules
- Recommendations ranked by impact and effort
- Advice on platform selection if you are evaluating options
Implementation
For a new platform rollout, a move between platforms, or a rebuild of an existing instance.
A good fit if
You are moving off email or spreadsheets, switching platforms, or starting fresh after an implementation that didn’t land.
What’s included
- Requirements and process design workshops
- Configuration of the service catalogue, workflows, SLAs, automations and notifications
- Data migration from spreadsheets, shared inboxes or a previous platform
- Integrations with your directory, email and other business systems
- Testing, training and go-live support
Ongoing platform support
For organisations that want a dependable expert on hand after go-live.
Available as [ad hoc support, a monthly block of hours or a retainer].
A good fit if
You don’t have a dedicated platform administrator, or yours needs backup.
What’s included
- Configuration changes and new workflows as your needs change
- Troubleshooting and fixes
- Reviews of upgrades and new features before you switch them on
- Regular check-ins on performance and reporting
Not sure which service fits?
Get in touch and we’ll point you in the right direction.